Aircel — Hidden charges and poor service

Address:

Chennai, Tamil Nadu

Hai, i am Nandakumar. Mobile # [protected]. I was in 3G limited Plan where i can use 500kb 3GB and unlimited 2G. Last month i received the statement and understand that i have been charged an additional amount of Rs 250+. When i enquired with customer care, understand that the 2G is chargeable and i can use only 3G. I am really surprised y this was not communicated clearly in message and emails.. If they have charged even Rs 100 + for a single customer just imagine about the cost which will robbed from their total customers.. I called customer service and requested for change of plan.. I called last thursday and received a confirmation that the plan will be changed on Saturday but till today (Tuesday) i am not able to access internet and people are just extending their timeline for solving my issue. I want my extra charges (Rs 250+) and rent from Thursday to Tuesday to be waived off.. Expecting a postive reply..