[Resolved] Aircel — I want to stop auto-renewal of internet pack

Dolphus Pereira

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421501
Website:	www.aircel.com

Dear AirCel Customer Care,

I had activated internet pack by dialing *121*2400#

Now it gets auto-renewed on the expiry of the validity days.

I tried to deactivate the auto-renew by dialing *121*2401# but that doesn't work. I get a list of options where deactivating is not an option.

Please help. I want to activate internet only when I travel, else I use my home and office wifi.

How do I stop the auto-renewal?

Regards,
Dolphus Pereira
[protected]

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May 18, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Dolphus Pereira,

We apologise for the inconvenience caused. Please share rate value of your pack so that we can assist you in the better manner.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 21, 2016

Aircel Customer Care's response Dear Dolphus Pereira,

As per your request PI 24 has been deactivated.

Warm Regards,
Aircel Social Media Team

Sep 29, 2016

Updated by Dolphus Pereira Dear Aircel Customer Care,

I just received another sms today at 9:10am stating:
Your PI [protected]@24 is due for renewal. You can enjoy these benefits for 28 days. To deactivate pls dial *121*2401#

So that means PI 24 has not been deactivated as per your last sms.
Please deactivate this before I lose more of my balance.

Regards,
Dolphus Pereira
[protected]

Sep 29, 2016

Updated by Dolphus Pereira Dear Aircel Customer Care,

I just called 198 and the executive was not able to help me.
He said that nothing can be done now.
I will have to wait for the auto-renewal to happen, then I will have to call 198 again, and then customer care will refund the money deducted.
I would like to inform you that when I first complained on this website, I got a reply that PI 24 has been deactivated, but never got any refund.
Please ensure that this doesn't get auto-renewed.

Regards,
Dolphus Pereira
[protected]

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Comments

Srishti joshi

NDAIRPI2 Service is activated on my phone. Deactivate it as soon as possible.
I am fed up of your pathetic services.This is third time i am facing this problem.I called 155223 And was informed that i had no such value added subscription. I do not want any kind of problem.

Now, i want this sevice to be deactivated as soon as possible.

Aircel Customer Care's response, Sep 14, 2016

Verified Support

Dear

We apologise for the inconvenience caused. Please dial *121*0200# NDAIRPI2 to deactivate this service.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Omgupt

from Mumbai, Maharashtra

I had recharge mobile two days back. My balance is reduce up to 5 rupees. I tried to made call on 198. But I did not receive any satisfaction response. Kindly resolve and refund my balance immediately. I did not activate any services but still some services are activated automatically. Please close all them also.

Aircel Customer Care's response, Sep 14, 2016

Verified Support

Dear Customer(Omgupt),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team