[Resolved] Aircel — I was charged with Rs 50 for Masti Club value added service

Kuldeep Gavendra

from Delhi, Delhi

Address:	Jaipur, Rajasthan, 302003
Website:	www.consumercomplaints.in

Sir,
With due respect I beg to state that yesterday I was charged with Rs 50 for Masti Club value added service, which I did not activate. This type of deduction takes place automatically on my number. It has happened several times before and I have complained for the same before. Can you please tell me why this keeps on happening on Aircel sim only? I mean I have other connections also but they never deduct money without my permission or activation.
I am starting to lose my faith in Aircel. I want to opt out of all the value added services in future. I DO NOT WANT TO USE ANY OF AIRCEL VALUE ADDED SERVICE BECAUSE I DO NOT FEEL THT THEY ADD ANY VALUE TO ME INSTEAD I FEEL LIKE ITS A SCAM. DUE TO THESE VAS I LOSE MY PRECIOUS TIME. I request to put my connection on do not disturb as Aircel has disturbed me several time with this respect. I request you to take necessary actions. I will be highly obliged for your help.
Please Refund me back my 50rs.

Regards,
Kuldeep Gavendra
Mob:-[protected] Aircel No..

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Oct 16, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 07, 2016

sasikaala's response Outgoing and incoming calls when we do it says server busy

Verified Support

Sep 15, 2016

Aircel Customer Care's response Dear KULDEEP GAVENDRA,

We would like to inform you that we have checked your account details and have found that the MASUB2 Service was activated in your account after due consent from your end in lieu of which the services were activated via WAP on 09/09/2016 and charged Rs.50 for same. We regret to inform that we are unable to process any kind of adjustment in this regard.

Warm Regards,
Aircel Social Media Team

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Comments

lokesh28

from Delhi, Delhi

Sir, i a get a message from aircel prepaid on 07 september 2016 that in 78 rs.600 mb 3g data with 6 days validity. But when not show data balance & main balance. message send DD - Etopup 207: txn no BHR[protected] to recharge MRP 78 is succseeful.

Thanks
Lokesh kumar singh
Mob. - [protected]

Aircel Customer Care's response, Sep 14, 2016

Verified Support

Dear lokesh28,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear lokesh28,

As per our concerned team, benefits already posted in your account. Hence, no issue found at our end.

Thanks and Regards
Aircel Social Media Team

sasikaala

from Warangal, Telangana

My aircel phone incoming and outgoing says server busy. Not able to call any one

Aircel Customer Care's response, Sep 14, 2016

Verified Support

Dear sasikaala,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team