[Resolved]  Aircel — Inadequate balance deduction

Address:Dhanbad, Jharkhand, 828111

My number is [protected] and am customer of aircel dhanbad jharkhand i had recharged an unlimited on net call tarrif by my self on 30 th of july for 28 days unlimited call on local aircel to aircel and only 2 days have passed and i have been charged for calling on a local aircel number because my tarrif is not working and i want to know what rubbish has haapen to that bull tarrif which i had recharged two days before and if i will not get any proper resolution for the problem i have faced today i am going to move this this complain to the consumer forem and this time i have a msg also which the company had sent me at the time of rechage which says that i have a 28 days unlimited local aircel to aircel call tarrif
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Sep 12, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Aug 01, 2016
Updated by Tanwir Khan
I had already launche a complaint against wrong balance deduction on 31 st july with number [protected] scince the last deduction i am not getting connected to the customer care support of the company and when i connected throght another aircel number the executive gave me wrong information saying that i had recharged unlimited tarrif on 2 nd july and my tarrif is valid till today and when i asked her to make a complain for my last balance dedudtion she refused to do so while i had recharged on 30 th of july and still she told me that i had not recharged on 30 th i want a company official who is genuine to talk to me and resolve my problem otherwise i will file a complain regarding this in the consumer court because i have call recording of the conversation that i had with the executive i will produce this recording infront of the court for providing wrong information and doing fraud with the customers and then i will switch to any other company who is atleast genuine to their customers
Verified Support
Aug 12, 2016
Aircel Customer Care's response
Dear Tanwir Khan,

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Without my knowledge or concern my aircel no. is being activated with Fun TV and full song download on 26/7/2016 . I was being charged 35 for fun tv and 10 rupees for song download . Kindly refund my money ASAP.
Dear vimal pal,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel no.:


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

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