[Resolved] Aircel — Initial balance is not recharged and it shows sim card expired

TSmsjpk

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh

My sim card ([protected]) is activated but the initial balance is not recharged. The retailer told me that once my sim card get activated means 45 rupees will be recharged.. But till i did not get any amount. And further i recharged rupees 15 its also not get recharged. When i am trying to call someone it shows that your prepaid account has expired. Please take an necessary steps to resolve this issue.

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Jul 4, 2016

Complaint marked as Resolved

my first recharge was done after i had gone and asked to the retailer.but i recharged 15 rupees using aircel.com but it is not yet recharged.

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(TSmsjpk),

We have checked your account and found that connection was activated on 28/6/2016. We would like to inform you that no FR(First recharge) has been done on your number. We would request you to check from where you have purchased the sim.

Thanks and Regards,
Aircel Social Media Team