Submit a Complaint
Mobile Service Providers
Aircel

[Resolved]  Aircel — International roaming at USA - not able to connect network

Address:43204

Hi,

I am currently at USA everymonth i am not able to connect for 10 -20 days and their customer care is worse . Not even the voice is audible. After making several attempts i will land to the customer care office where the voice is not audible and they are closing the tickets without the case being resolved. i'm not able to connect the network this month again since last 2 days. They are not waiving the charges also.

Please help me in getting the charges waived for last 3 months and as a penalty ask aircel to pay me compensation
Was this information helpful?
No (0)
Yes (0)
May 20, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2017
Aircel Customer Care's response Dear Karthiik Subash,

Thanks for reaching out to us. Kindly share the following information in order to look into your issue:

Alternate number :
Full address with nearest landmark:
Network customer is latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team
Verified Support
Apr 19, 2017
Aircel Customer Care's response DearKarthiik Subash,

We would like to inform you that your number has been suspended under ZMU (zero monthly usage). Further, your number has been resumed due to long starting relationship with us. Data is also very well active.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

Related Aircel reviews

[Resolved]Aircel - CSO's are rude to the customers8[Resolved]Aircel - No customer service response!68[Resolved]Aircel - Misbehavior of customer representative!4[Resolved]Aircel Prepaid - My Aircel Number is Not Working119[Resolved]Aircel - Block the calls suddenly without any information!3
View all 10591 Aircel Reviews

Comments

Sim card block... I need a PUK Code. My mobile No. [protected] please send my email [protected]@yahoo.in
Reply
Aircel Customer Care's response, Apr 19, 2017
Verified Support
Dear Mahruaia,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    View all 10591 Aircel reviews & complaints
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information