[Resolved] Aircel — Internet fraud

KeerthanKharvi

from Bengaluru, Karnataka

Address:	560099
Website:	www.aircel.com

My Number: [protected]

Aircel has Unlimited Internet for the day @Rs9/day for 28 days. As per the description this plan should renew(activate) automatically at the beginning if the day i.e at exactly 12.00AM

I activated this service on 15/09/2016 at 6:45 AM. I got a confirmation message from Aircel. Then I used nearly 80-90 MB till 11.59 AM. I had nearly 29.52 Rs balance. So for the next day as per the plan it should have been renewed at 12.00AM but till 1.39 AM and in between those time Aircel deducted 29Rs from my balance for the data usage.

Morning I called the customer service for the clarification, as it was clearly a glitch from Aircel. When I explained the problem She told they don't have unlimited plan for Rs9, But I told I have a screenshot of the plan as proof . As she wasn't capable and doesn't understand the problem I asked her to transfer the call to supervisor to which she agreed. But after sometime call get disconnected. I called the customer service again and again but there was no response from them.

I want my money back. I have screenshot of the plan and recording with the Customer service as proof.

Aircel cheating the Customer with their misleading plans.

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Oct 24, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by KeerthanKharvi My Number: [protected]

Aircel has Unlimited Internet for the day @Rs9/day for 28 days. As per the description this plan should renew(activate) automatically at the beginning if the day i.e at exactly 12.00AM

I activated this service on 15/09/2016 at 6:45 PM. I got a confirmation message from Aircel. Then I used nearly 80-90 MB till 11.59 AM. I had nearly 29.52 Rs balance. So for the next day as per the plan it should have been renewed at 12.00AM but till 1.39 AM and in between those time Aircel deducted 29Rs from my balance for the data usage.

Morning I called the customer service for the clarification, as it was clearly a glitch from Aircel. When I explained the problem She told they don't have unlimited plan for Rs9, But I told I have a screenshot of the plan as proof . As she wasn't capable and doesn't understand the problem I asked her to transfer the call to supervisor to which she agreed. But after sometime call get disconnected. I called the customer service again and again but there was no response from them.

I want my money back. I have screenshot of the plan and recording with the Customer service as proof.

Aircel cheating the Customer with their misleading plans.

Verified Support

Sep 17, 2016

Aircel Customer Care's response Dear KeerthanKharvi,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear KeerthanKharvi,

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards

Aircel Social Media Team