[Resolved] Aircel — Internet service

Udit Alok

from Kolkata, West Bengal

Address:

Allahabad, Uttar Pradesh, 211001

To whom it may concern
Dear lady/ gentlemen, i am using your internet service for the last 3-4 years but sorry to say that never got satisfied, sometimes my balance data
Is lost (Shown limited) that time is over... Though my system shows that time is left,.. Sometimes shown limited for other reasons,... This time i started the plan on the very first day of navratri... I. E 1st of october, 2016 at 9.56 a. M. Sharp & i noticed that day 1 was shown 2 days later... Then few days back i had some problem in my eyes...& i did not touched the computer... & then... When i logged in it was from 980mb (Where i left)... Straight away 1.25 gb... Why is this happening... Time & again? And nothing to say about your highly elite customer care executives?... They are unable to hear anything like "congress spokespersons"... I don't know how much of my money (In terms of internet data) i have lost in these years... Or.. Rather has been stolen... Who will take care?... Regards, aalok agnihotri
Int. T. V. Documentary journalist
& c. E. O. "namomaagange"

Nb — pm sri. Modi ji will be in varanasi on 24th of october and i think it is appropriate time to let the pm be informed that nothing has changed from the last government to the present one of yours...in the telecom sector... Then it is useless to speak about youth & providing internet access to everyone..& i will ask my youth & student team in bhu to act know... Rest i will take care... Aalok... Mobile no — [protected].

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Nov 19, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Aircel Customer Care's response Dear Udit Alok

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel No.:
Signal Bars:
Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Comments

dayas78

I was called today 6.17 pm and I want to know why my balance dedicated. But csr ankita and Arjun not satisfied me and dedicated my call so plz chek my call detail.i was called from no-[protected] and I want iinfomation of other aircel no-[protected] so plz sir chek details why my
call drop by csr.

Aircel Customer Care's response, Oct 20, 2016

Verified Support

Dear Customer(dayas78),

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date and time of deduction:

Amount deducted:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Customer(dayas78),

We would like to inform you that Rs.50 deducted for (VAS CRBT) service has been credited in your account & the service has been deactivated.

Thanks and Regards
Aircel Social Media Team