[Resolved]  Aircel — It activates VAS by its own and deduct my balance.

Address:

Bangalore, Karnataka

Sir, I am really fed up with this company. It always activates VAS on my number and deduct my balance.When i call customer care, they say you have activated it so your money cannot be refunded. Sir, it has been more than 10-12 times i am facing this problem from this company.And i am not the only one who is facing this.Don't know why these type of companies are given license. This time they deducted 35INR today only(1/7/15) for any FUN TV pack.As always i had not activated or renewed it, it got activated by its own.A message was recieved at 7:23am (today) which says FUN TV is renewed at 35INR(i am attaching screenshot of this).When i called customer care, i said i woke up at 9am then how come i activate tis pack at 7:23am.They said it has been renewed.Sir, 2-3 months back, they had activated this pack by their own and i deactivated it as soon as i got to know.And now they are saying it has been renewed. Sir, if i had deactivated the pack then why they need to renew it and if it has to renewed it should be renewed monthly/weekly or something like that and not after 2-3 months.Sir, this proves they are lying.They activate it by their own, fool the customers and take their money.This time also they are saying money can't be refunded. They just gave the procedure to deactivate it. Sir, i want my money back and i want to get rid out of this problem forever. As i said earlier i am not the only one who is facing this problem.Please help us out. Thank you.