[Resolved] Aircel — Lost my mobile phone

jebaselvi

from Chennai, Tamil Nadu

Address:

Theni, Tamil Nadu, 625531

My mobile phone which carries the number of [protected]has been lost on 3rd April 2017 please block this number immediately without any further delay and i want the same number. Most of the phone numbers are being stored in that only, i want all the datas to be saved and kept. Please kindly do the needfull at the earliest. PLEASE BLOCK MY NUMBER AND I WANT THE SAME NUMBER PLEASE HELP ME OUT. Can you able to track the lost mobile if so please do the needful ASP.

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Jun 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

We are forwarding your request for blocking the number. Meanwhile, please share the following details to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address with PIN code:

Further, you need to visit your nearest Aircel store along with the following documents (of the actual owner of this connection) to get a new SIM for the same number:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Moreover, to track your number, you need to contact your nearest Police station.

Warm Regards,
Aircel Social Media Team

Verified Support

May 06, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

Please share the following details to confirm your identity so that we can proceed further:

Name & Address as per Proof Of Address (mandatory):
Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Currect Balance:

Warm Regards,
Aircel Social Media Team