[Resolved] Aircel — Main balance being debited unauthorisedly

Satish Ranjan Pradhan

from Kolkata, West Bengal

Address:	Howrah, West Bengal, 711302
Website:	against aircel

Sir,
my number is [protected]. 6-7 days earlier even though i had aircel net balance while doing net my main balance was debited unauthorisedly Rs 76/-. this peculiar case had happened with me 3 times earlier. for assistance when i called 198 the aircel represntative told me since this is a bengal number we can not assist you instead he gave me a number to call which require main account balance.at that time i was so helpless that i hadeven no balance in my number to call that helpline number. today govt of India is planning to make roaming free number across India then what is the point that while I call 198 to lodge complain they are differenciating bengal and kolkata number. 198 is a tollfree number for lodging complain my question is whether is this my work to connect it to a bengal aircel helpdesk.

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Nov 1, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Aircel Customer Care's response Dear Satish Ranjan Pradhan,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date and time of deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 01, 2016

Aircel Customer Care's response Dear Satish Ranjan Pradhan,

We would like to inform you that balance got deducted Rs.75.60 on 9/13/2016 at 10:26:37 PM for using GPRS in 3G connectivity (usage 42.8703 mb and default charges 15p/10kb)(before balance Rs.75.70 & after balance Rs.0.10) after crossed free data balance then balance charged from MAIN account as per default charges of GPRS rate as 15paise/10KB. So charging found correct.

Thanks and Regards
Aircel Social Media Team