[Resolved]  Aircel — Main balance reduction

Address:Chennai, Tamil Nadu, 600044

My phone no is [protected]. in had around rs.20 in my main balance. On dec 1st 2015, suddenly dropped to minus 30 rs...I had an active data pack too. but to confirm it i again recharged with rs.150. so rs.30 was deducted and i got rs.120. but with in 5min it again went down to minus 30. controlling myself, to make hundred percent sure that issue is not on myside, I switched off my data and again recharged with rs.50. this time also rs.30 was deducted and remaining balance i had was rs.10.but again within 5min all i had was minus 30 rs. So kindly give back my 150+40+what so ever money i had before.
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Aug 8, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Dear Raghav Anbu,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team
date : 6th december 2015
Amount : 150+40+20.
No message received upon deduction.
my current balance is minus 30.
Today I had a chance to speak with Aircel executive...they provided me a reference number (1-[protected]) to my complaint..Kindly resolve it soon as i am not able to make any calls with negative balance and I am not taking any more risk of re-topup again to lose my money again.
Dear Raghav Anbu,

Thanks for sharing details. Will soon share an update.


Regards,
Aircel Social Care Team

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