[Resolved] Aircel — Migration from postpaid to prepaid - poor customer service

sjmuthu89

from Bengaluru, Karnataka

Address:	600113
Website:	Aircel

Taking time to convert from postpaid to prepaid. Unnecessarily they are making us to pay daily rental. No one provide proper support. When we reach our nearby showroom they are simply telling as server down. They are making me feel depressed. No proper response even from appellate desk. They are treating me like a dog. Someone please take action against this.

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Dec 26, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2016

Aircel Customer Care's response ear sjmuthu89,

We would like to inform you that your number has been migrated to prepaid on 23/11/2016.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 25, 2016

Aircel Customer Care's response Dear sjmuthu89,

We would like to inform you that your number has been migrated to prepaid on 23/11/2016.

Thanks and Regards

Aircel Social Media Team

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Comments

sam3825

From past 3 days i am not able to recieve and send messages from my aircel number [protected]

Aircel Customer Care's response, Nov 9, 2016

Verified Support

Dear sam3825,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Dec 1, 2016

Verified Support

Dear sam3825,

Our team tried to reach you but unable to contact. We request you to share your alternate number and the convenient time to get in touch with you.

Warm Regards,
Aircel Social Media Team

saurav suman sharma

Sir, every time i faces this problem .when ever i recharge my balance gets deducted .this time the company has deducted 75 rs, why it happens i don't know .please help me to get my balance back. My no is -[protected].

Aircel Customer Care's response, Nov 11, 2016

Verified Support

Dear saurav suman sharma,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 30, 2016

Verified Support

Dear Saurav Suman Sharma,

We would like to inform you that Rs.75/- has been posted in your account from our end. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team

Gtmgovind Vats

Sir.
this is Gautam Govind.
Please provide me with call history details. Of my Aircel no [protected] since activation.
Share it on my email ID [protected]@gmail.com

I'll be obliged for your kind help

Thanks.
Gautam Govind

Aircel Customer Care's response, Nov 11, 2016

Verified Support

Dear Gtmgovind Vats,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team