[Resolved]  Aircel — Misbehave given proofs

Address:624101

Hai i am imran
I am using aircel postpaid in past 1Year.
I have submit the proof on 6Months Before reason of Prepaid migration. they are taken my proof. But they are not raise prepaid request yet.when i am contact The aircel store they are speak badly. I thing they are misbehave my proof. Please help me to change postpaid to Prepaid Connection
Store Details:
National Celcom
Hotel City Towers
Anna salai
Kodaikanal- 624101
Dindigul Dist
Tamilnadu
Regards
Imran Khan
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Aug 15, 2016
Complaint marked as Resolved 
I have ported into another network
Aircel customer support has been notified about the posted complaint.
Oct 25, 2016
Updated by imraanimmi
Still My Problem Not resolved
Verified Support
Nov 02, 2016
Aircel Customer Care's response
Dear imraanimmi,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Nov 03, 2016
Aircel Customer Care's response
Dear imraanimmi,

Kindly provide us with your concerned Aircel number to look into the matter and escalate it to the concerned team.

Thanks and Regards

Aircel Social Media Team
Complaint comments 

Comments

Dear Customer(imraanimmi),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Aircel No : [protected]
Alternate Number : [protected]
imraanimmi's [Complaint's author] reply, Oct 25, 2016
This number is not in aircel
Dear Customer(imraanimmi),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
I have submit one more proof on today. But they are not give proper responds to me.
Dear Customer(imraanimmi),

We are working upon your issue and will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Customer(imraanimmi),


We hope that our team contacted you and was able to assist you with this.


Thanks and Regards

Aircel Social Media Team

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