[Resolved] Aircel — Misinformation about product benefits and not providing them | |||
I recharged my aircel mobile no. With a rate cutter pack of rs.199 on 14/11/16 and got a confirmation sms after recharging from aircel providing me the detailed benefits of the rate cutter (2 lakh secs local aircel to aircel between 10 pm-5 pm, 10p/min call rate from 5 pm -10 pm for 28 days+199 mb 2g data for 5 days). But i didn't get some of the benefits in fact i was charged quite some money from my main account balance for data recharge and calling. On contacting the customer care they informed that the offer has changed on the same day and i got the benefits of the new offer but i was not informed that in any way. Now i must not be responsible for their fault that they couldn't send an updated sms containing information of the new benefits and i lost around rs.65 from my mobile account for no fault of mine. Aircel clearly declared they would not refund any charge. I need this event to be properly taken care of. Was this information helpful? | |||
Jan 14, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 02, 2016 Aircel Customer Care's response Dear Susmit Datta, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Dec 05, 2016 Aircel Customer Care's response Dear Susmit Datta, Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance. Warm Regards, Aircel Social Media Team | |||
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