[Resolved] Aircel — Misleading net pack and wrongful balance deduction | |||
Aircel has a net pack of 175 for kolkata region with 1 gb for day validity 28 days and 1 gb for night validity 7 days, it means after 7 days i cant use data at night after 7 and if i do they will deduct balance from main account, first of all it is falsely marketed and night data should always be addittional benefit, this is a misleading pack to extort money from customers. I want my deducted balace back as it is a false practice from the company to misleading the customer by offering such a pack. Morever when i talked to their senior customer executive samanta ray he informed me that i used the said 1 gb data for night and he has the details whereas i am more than sure that i have not used more than 700 mb including day usage, which is also reflected in my handset data usage stats. Basically they also manipulate the data usage stats and give false information to customers about thier usage and wrongfully deduct balance. I want strict action against such false practices and policy by the company. Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Oct 12, 2016 Aircel Customer Care's response Dear Harshit777, We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Date & Time of deduction: Amount Deducted: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 12, 2016 Aircel Customer Care's response Dear Harshit777, As per system you have received the full benefit and used the benefit. Remaining data balance is 634.051 MB. Warm Regards, Aircel Social Media Team Verified Support Nov 03, 2016 Aircel Customer Care's response Dear Harshit777, We would like to inform you that 500 MB data has been already posted in your number. Warm Regards, Aircel Social Media Team | |||
 2 Comments | |||
Comments
Your reply makes no sense, i complained about the data pack and that i was falsely reported about my data usage, night data balance should always be additional benefit, most of the retailers are not even aware that it is not an additional benefit and it is being falsely marketed. Further, 1 month back same pack had no day night funda and suddenly you guys have changed it to such an illogical benefit plan where one cannot use data at night after 7 days. Aircel does not even go through the entire complain or try to understand customer concern, they have their pre scripted replies to complains which fails to resolve the greviances of the customer, if your net benefit plans has flaws and it is being wrongly marketed or misunderstood then company should take sufficient step to stop the same and reimburse the customers money or if company does otherwise it prooves their false practices and tactic to loot the customer money by wrong means. If complaints on consumer forum is also not taken seriously or properly addressed then there is no need for such platform.
Aircel Customer Care's response, Oct 15, 2016
Verified Support
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I am using this postpaid connection since 1 years, but due to my economic condition i want to switch to prepaid.My number is [protected].The response from customer care was not acceptable.They first heard my reason behind the switching, and then just ignored.
Thanking You.
Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team