[Resolved] Aircel — Misleading offer messages | |||
Sir, I am using your network with number [protected] since very long time and never have faced such situation before. I received message from your company about the internet offers (Which till today i receive) offering 1gb internet on recharge of 116 for 30 days. When i recharged it online i got 500mb limit for 14 days. If this is so why are the misleading offer message are being sent to everyone? I called your customer care center but as usual they are not informed about anything. Why do you pay such fellows who know nothing when about the issue of complain. Well, this is not the first time i am facing such problem but have compromised thinking it a trivial issue, but i cant compromise more and now thinking of port this to other network as last resort. I am also facing network issue at my home. I do not want to go through the hassle of porting to other network but even after this mail my issue is not resolved i have to switch to other network for once and for all. Was this information helpful? | |||
Sep 19, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 19, 2016 Aircel Customer Care's response Dear nisha87, We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue: Date of offer message received: Recharge Date: Transaction ID: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Aug 19, 2016 Aircel Customer Care's response Dear nisha87, As per system your recharge of Rs.116/- on 12th Aug, 2016. You have received 500 MB data on 12/08/2016 21:26:28 validity 26/08/2016 00:00:00. Remaining data balance 450.564 MB. 2nd Day on 13/08/2016 02:02:20 you have received extra 524 MB data validity 10/09/2016 00:00:00. No such issue was found. Warm Regards, Aircel Social Media Team | |||
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