[Resolved] Aircel — Mobile balance is getting deducted after every recharge | |||||
This is the worst service provided by AIRCEL . First of all, they are deducting my balance every month, soon after recharging . Then after 100th attempt I could reach to them and customer service center is like a fish market and someone can hardly hear their voice . Anyway, after crossing so many hurdles, when I got a chance to speak to customer care executive, they are giving different excuses at different point of time like 'server is down', 'please call after 2 hour', 'senior executive is not available' and every time they are repeating the same thing . They are not even telling why this balance is getting deducted . It seems like AIRCEL business is now so poor, they don't have any other alternative apart from doing this type o[censored]nethical activity to achieve their profit margin. Was this information helpful? | |||||
Sep 24, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 19, 2016 Aircel Customer Care's response Dear Customer(unata.aec), We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Date & Time of deduction: Amount Deducted: Any message received upon deduction: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Aug 24, 2016 Aircel Customer Care's response Dear Customer(unata.aec), Our team has got in touch with you and requisite details have been shared over the call. Kindly let us know for any further assistance. Warm Regards, Aircel Social Media Team | |||||
 2 Comments | |||||
Comments
After multiple follow ups, phone calls, email chains AIRCEL provided the call details for last 3 months and these clearly show how they are doing the fraud :
This is what I wrote to them, hope you will understand what they did . Request you to please share me the contact number or email address of higher authority of AIRCEL, so that reach to the correct point :
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Thanks for sharing the call details . Had these details not been shared, we would have not known the way AIRCEL is exploiting their valued customer .
Do AIRCEL thing their customer as Stupid ? Let me clarify one thing in the beginning, I am following up on this issue with you guys over last 10-12 days just for Rs 150 .Don't you understand why am I wasting so much time on this just for Rs 150 ? To be very frank, Now I am not at all running after that money, I just want AIRCEL to admit that they have deducted my money in a spiteful way.
Let me highlight two areas :
in AUG-16 : The customer care representative told that money has been deducted for ISD calling . But the call detail is showing something different :
Serial No :46 Date :15-Aug-201621:54 Call Details :SLAB_6-MO Call Duration :21 seconds
First of all, it doesn't look like a call, even if it is call, please let me know for which country the call charge is RS 45 for less than a minutes . I know for USA it is Rs.8/minute .Not sure if you will end up telling that I called in Moon .
in Jul-16 : After asking repeatedly, I didn't get any answer why my balance was deducted in JUL-16 . But your call detail is showing an interesting fact that, on 10th Jul, I called a number i.e [protected] almost 42 times and each time only 1 second.
Does this make any sense ? Even a person who doesn't know anything about mobile wouldn't do this, I am using this mobile and this number for last 13 years and why would someone call the same number 42 times in a day just for 1 second each time . It can't be a mistake right ?
Secondly, why every time Rs.1 has been deducted, though I had power activated and all these call were local .
Please respond as soon as possible and whoever is handling this request, please provide me your number, so that I can call you instead of writing such big emails .
Please don't suggest to call your customer care which is worst in the world .I hope you have understood .
Attaching the details for your reference :
This is what I wrote to them, hope you will understand what they did . Request you to please share me the contact number or email address of higher authority of AIRCEL, so that reach to the correct point :
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Thanks for sharing the call details . Had these details not been shared, we would have not known the way AIRCEL is exploiting their valued customer .
Do AIRCEL thing their customer as Stupid ? Let me clarify one thing in the beginning, I am following up on this issue with you guys over last 10-12 days just for Rs 150 .Don't you understand why am I wasting so much time on this just for Rs 150 ? To be very frank, Now I am not at all running after that money, I just want AIRCEL to admit that they have deducted my money in a spiteful way.
Let me highlight two areas :
in AUG-16 : The customer care representative told that money has been deducted for ISD calling . But the call detail is showing something different :
Serial No :46 Date :15-Aug-201621:54 Call Details :SLAB_6-MO Call Duration :21 seconds
First of all, it doesn't look like a call, even if it is call, please let me know for which country the call charge is RS 45 for less than a minutes . I know for USA it is Rs.8/minute .Not sure if you will end up telling that I called in Moon .
in Jul-16 : After asking repeatedly, I didn't get any answer why my balance was deducted in JUL-16 . But your call detail is showing an interesting fact that, on 10th Jul, I called a number i.e [protected] almost 42 times and each time only 1 second.
Does this make any sense ? Even a person who doesn't know anything about mobile wouldn't do this, I am using this mobile and this number for last 13 years and why would someone call the same number 42 times in a day just for 1 second each time . It can't be a mistake right ?
Secondly, why every time Rs.1 has been deducted, though I had power activated and all these call were local .
Please respond as soon as possible and whoever is handling this request, please provide me your number, so that I can call you instead of writing such big emails .
Please don't suggest to call your customer care which is worst in the world .I hope you have understood .
Attaching the details for your reference :
Aircel Customer Care's response, Sep 1, 2016
Verified Support
Dear unata,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
There was no message upon deduction .