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Aircel — Mobile Number [protected] Recharge not recieved

Address:600063
Website:Aircel

Dear Sir,

I recharged Rs. 30 via Paytm to the mobile number [protected] on 10th June 2016. Still I did not recieve recharge. Paytm site shows recharge successful. Can you please go through this issue and solve at your earliest.

Recharge date 10th June 2016

Payment via Paytm on 10th June 2016

Aircel transaction ID from Paytm ----- CHR[protected]

I booked complaint Paytm about this and their reply is as followsThank you for contacting paytm.
We understand that your query is regarding recharge not getting processed for mobile number [protected] against Order Id [protected] but your amount was deducted.
We have checked the recharge is now showing as successful on '[protected] ' at '10:08:51' . However, in certain cases there is a delay in receiving the recharge.
In case you have not received the recharge please coordinate with your operator.
Operator Reference Number: CHR[protected]
Thanks and regards,
Paytm Care

I hope the above details are enough to solve the problem.

Thanks

Suresh kumar R
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Comments

Dear Customer(Sureshkumar Ramaswamypillai),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Sureshkumar Ramaswamypillai,

We have investigated the customer concern and would like to inform that the benefits have already been attached on 10/6/2016 to your account.

Warm Regards,
Aircel Social Media Team
Reply

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