[Resolved] Aircel — Ndairpi2- useless service activated on my phone and m getting charged for it unnecessarily

[Resolved] Aircel — Ndairpi2- useless service activated on my phone and m getting charged for it unnecessarily

H Huma123 from Noida, Uttar Pradesh

I am facing the same issue, and on the top of that i your customer support executive can't be contacted on 121 or 198. My amount is getting deducted everyday for no reason. Please provide the toll free no. Where your cse can be contacted else i am thinking of changing to some other network. The service is there from the last last three months. Today the amount got deducted at 03:13 27/09/2016. Was this information helpful? No (0) Yes (0)
Oct 31, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Sep 26, 2016 Sangreal's response I have confirmed them about the plan 4-5 times and each their service provider was saying that yes your old tariff will work. This company is fraud. They just cheat their consumers in every possible way they can. I am feeling like cheated. I want proper resolution Verified Support Sep 27, 2016 Aircel Customer Care's response Dear Huma123, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 28, 2016 Aircel Customer Care's response Dear Sowrirajan.A, We would like to inform that we have checked your account details & found that no VAS service is subscribed on your Aircel number. Thanks and Regards Aircel Social Media Team Verified Support Sep 30, 2016 Aircel Customer Care's response Dear Sangreal, We'd like to inform that amount will be credited by the end of the day. Warm Regards, Aircel Social Media Team Verified Support Sep 30, 2016 Aircel Customer Care's response Dear Huma123, We would like to inform you that Rs.2/- PI pack was activated on your Aircel number which gives 10 MB 2G internet for 1 Day and same has been deactivated at our end and you can also deactivate this pack from your end by dialing 1210200#. Warm Regards, Aircel Social Media Team
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Comments

Sangreal

from Delhi, Delhi

[protected] is my no. I have called them and asked info about rs 99 plan they provided wrong info. They were telling my older tariff will work even after this plan but this didnt happen when I recharged on 25/9. I lodge complaint-[protected] and they replied that they resolved but they did nothing. On calling again they are saying we cant help u.

Sangreal's reply, Sep 27, 2016

Finally they called but not to solve problem but to tell that I cant help u.
I got a call from aircel, caller ask me that whether i want to deactivate the tariff, on which i told him that yes deactivate but refund my remaining balance as it is solely your fault. Hearing this he simply told we cant refund even though its their fault. Aircel is a fraud company, dont ever trust

Sowrirajan.A

from Karaikal, Puducherry

I request you not to activate any services automatically in my cellphone [protected]. SMS sent to stop the service has also failed.

Yours sincerely,

A. Sowrirajan

Aircel Customer Care's response, Sep 27, 2016

Verified Support

Dear Sowrirajan.A,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Name of services:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Vinayak Choubey

Dear Sir, M from a village of Purnea Bihar, I am an aircel user. There is a very big network issue in my village, . I and many of my friends complained to Aircel, they registerd the complain nd said that it woud b resolved under 24 hrs. I got a msg later that the problm has been resolved bt my problem has not been really resolved. Please help me

Aircel Customer Care's response, Sep 27, 2016

Verified Support

Dear Vinayak Choubey,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team