[Resolved] Aircel — No response for any requestation like migrating post paid to pre paid service | |||
My name is c. Indira jeyaseeli, my cell no :[protected] i was purchasee in this number usilampatti aircell service now it was suituated in palanganatham madurai district tamilnadu. I was submitted in my request for migrating the service of post paid to pre paid (Due to unauthorised charges of your network bills) in three months before but they are answering in my requestation till date. Iwas submitted in my complined past two months but they have no response in this connection from your company. If i was directly approch this company they are telling the answer like this we send your requestation to the head office they will answer to you. And they said three times they are calling from the head office to your cell number they are not able to contact through the cell. So it is not possible migrate the service from postpaid to prepaid service. So please consider my complaint for my requstation. Was this information helpful? | |||
Oct 29, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 Aircel Customer Care's response Dear Customer(pasalane), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 23, 2016 Aircel Customer Care's response Dear Customer(pasalane), We hope that our team got in touch with you and shared all the requisite information. Thanks and Regards Aircel Social Media Team Verified Support Sep 28, 2016 Aircel Customer Care's response Dear Rinku Panwar, We would like to inform you that no such deduction has been found on your number. Thanks and Regards Aircel Social Media Team | |||
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We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Date & Time of deduction of 30 rs:
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Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team