[Resolved] Aircel — Non credit of recharge amount to my number [protected]

Kinghastinapur

from Ahmadpur, West Bengal

Address:	Kishanganj, Bihar, 855107
Website:	www.paytm.com

Sir,

i have recharged my aircel number [protected] through paytm of rs. 209 on dated[protected] and my paytm order no. is #[protected], and operator reference no. is #KOR[protected].

The above recharge is displayed as special recharge in which company displayed a talk time value of rs. 230 and the validity of the recharge is 42 days on both at paytm web site and also at AIRCEL web site.

but regret to say that neither aircel credit the amount to my number nor paytm do any job or take response for the same.

kindly look into the matter.

shantanu ghosh

+2 photos

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Nov 17, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

Aircel Customer Care's response Dear Kinghastinapur,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 12, 2016

Updated by Kinghastinapur Sir,

Now, this is the[protected], time is 21:40 till my recharging, there is no any credit from aircel if required i can forward the blance displayed to my mobile number to above mail. i am unable to contact any person by the number till now.

Verified Support

Oct 13, 2016

Aircel Customer Care's response Dear Kinghastinapur,

We would like to inform you that the Recharge with Rs.209 & get DA Talktime of Rs.230 (Local/STD calls) for 28 Days + 260 MB 2G Data for 7 days. To check DA talktime balance: *143*09# and to check data balance ussd is: *400# (KOL) and *401# (ROWB). (Easy recharge) Dial 1288 (toll free) anytime to know our latest products.

Website : 230 DA Talktime for 28 Days & 260 MB 2G data for 7 Days

You have received all the benefit. Our website clearly mentioned 28 days not 42 days. No dispute was found in that 209 recharge.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 17, 2016

Aircel Customer Care's response Dear Salilsharma0988,

We would like to inform you that we have checked your account details and found that the charging is correct. You have been charged Rs 180.40 for using GPRS @10p/10kb 3G mode on dated 07-Oct-2016. No refund is applicable for this.

Thanks and Regards
Aircel Social Media Team

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Comments

Salilsharma0988

from Bengaluru, Karnataka

Approximately an amount of Rs 190 has been deducted on dated 07/10/2016 mobile no: [protected] with out any information which is to be refunded along with the compensation as i have tried calling their helpline numbers 198 and 121 but did not get any response as their customer executives are busy always.

Regards
Satish Sharma

Aircel Customer Care's response, Oct 13, 2016

Verified Support

Dear Salilsharma0988,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Navi05

from Coimbatore, Tamil Nadu

Hello sir,

[protected] & [protected] this following my aircel post paid two numbers, i want to deactivate today itself ( 6 Oct 2016 ), due to i`m going to aboard first week of thismonth. name of connection Navaneethan .
I tried many times to customer care and not able to connect with time.
pls deactivate as soon as possible.

Aircel Customer Care's response, Oct 13, 2016

Verified Support

Dear Navi,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team