[Resolved]  Aircel — Not able to access internet and no speed of internet

Dear Customer(

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:


Alternate No.:
Location (including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team

Alternate No.:[protected]
location-jodhpur(rajasthan), mahamandir circle near ram mahola.
Duration of issue=29-may-2016
Are you using GPRS on Handset or System= yes, my handset name is intex cloud swift
E/G/H Signal available on the handset – yes
Error message encountered if any while trying to browse / download=not connection or few time i get connected but not able to access internet due to very slow speed.

Dear Customer(joshij2),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Dear joshij2,

We tried reaching you regarding your complaint. However, your both numbers were switched off. Please let us know the convenient time to get in touch with you.

Warm Regards,
Aircel Social Media Team

sir/madam,
as now my plan of internet rupees 349 comes to end on 18-jun.-2016 i.e. of 21 days. now i am happy to say u that in this 21 days i m only to download 200 mb just because i am going to another area that is far from my house approx 20 km. and i my house area internet seed is less than 01.kbps. even a madam is connect me and thanx to her because she try to resolve my problem .even after 2 days my problem is not resolved during talk with madam. finally i go nearest aircel store which is nearest to my house. at store that person say me aircel he bad in this area. i give my mobile even he can not browse. before 2-3 months aircel is my 1st preference for internet plan. now after waste of rupees 349 now i will not make any mistake again so i stop using aircel...thanx 4 ur support..i try my best...i also send so many gmail/ 198 call/aircel store..after all effort ... decide to good bye aircel...close my all complain if any pending

Dear joshij2,

We are going to re-escalate your issue to our team they will contact with you as soon as possible regarding your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

Dear Customer (joshij2),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team