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Aircel

[Resolved]  Aircel — Over Bill Amount

Address:Chennai, Tamil Nadu, 602024

Hi Aircel Team,

This is Ganesh V. My mobile number is [protected]. past 2 months i have not paid my pending payment.due to over bills with no proper details.

so my sim is deactivated now. but i want to deactivate my number and need to change as prepaid sim with same number.

i have contacted my nearest Aicel center in Tirunindravur. but getting very worst response.we are totally disappointed.

so could you please help me to know my bills detail now.
my alternative No: [protected], please reach me.

your action is much appreciated! ! ! ! ! !

Advance Thanks
Ganesh V
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Feb 22, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2017
Aircel Customer Care's response Dear Ganesh GV,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Store address:
Store executive's name:
Date of visit :

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Jan 12, 2017
Aircel Customer Care's response Dear Ganesh GV,

We would like to inform you that current outstanding amount for your number is RS 528/-. We request you to clear the same for any further assistance.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Jan 19, 2017
Aircel Customer Care's response Dear Sachin Singh Sagar,

We would like to inform you that no balance deduction was found on current month. Please provide service activation date & amount so that we can check the same.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
6 Comments

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Comments

Dear Sir/Madam,
Please Bataye...

Maine 27/12/2016 ko approx 11:20 baje me aircel mobile me 90/- rupye ka recharge net banking se kiya, but abhi tak mobile me balance nahi aya hai.
jabki mere a/c se turat hi debit ho gaya hai.

Please send balance in my mobile or refund in my a/c.

Please Please help me

INFO: INB/[protected]
Reply
Aircel Customer Care's response, Jan 3, 2017
Verified Support
Dear Nivas Chandra,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Recharge Denomination (done on the number):
Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team
Sir
I didn't activate your any worst type service.Services are self activated and deduct my balance. So, you must return my balance on [protected].
Reply
Aircel Customer Care's response, Jan 3, 2017
Verified Support
Dear Sachin Singh Sagar,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
I have lost my aircel sim card and its number is [protected]. plz deactivate this number.
Reply
Aircel Customer Care's response, Jan 3, 2017
Verified Support
Dear Customer(Ahmed Asif),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 3, 2017
Verified Support
Dear Customer(Ahmed Asif),

We have checked your account details and found that your number has already been deactivated from our end. Please check and confirm the same.

Thanks and Regards
Aircel Social Media Team
Company has deducted my balance 100rupees without any information
Company is aircel now at present balance is 20rupees from 130
My number is [protected]
It is big guard by aircel company

I request company give my balance bacj lease I will port to dome other company
Reply
Aircel Customer Care's response, Jan 4, 2017
Verified Support
Dear Customer(Style123abc),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 5, 2017
Verified Support
Dear Customer(Style123abc),

We would like to inform you that Rs.99 balance was deducted for downloading game which is correct. Currently as a onetime goodwill gesture Rs.99 balance is credited back in your account.

Thanks and Regards
Aircel Social Media Team
To
Sir/Medam

I have taken a Aircel sim 9months back..But now from past 4day it's not going a outgoing calls even to customer care also...In call settings Iam doing unbar but it's asking password..Pls sent me the password...
Pls kindly help me for this issue..
Pls do soon as possible..
[protected]
Reply
Aircel Customer Care's response, Jan 4, 2017
Verified Support
Dear Suchi8,

We are forwarding your issue to the team. Meanwhile please share the below mentioned detail:

Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 24, 2017
Verified Support
Dear Customer (Suchi8),

We would like to inform you that Services has been restored.

Warm Regards,
Aircel Social Media Team
ON 28/12, 2016 I RECHARGED for amount Rs.146 combo offer but the amount was deducted from back account, but it is not reflected in the balance of my main account . So I would like to reverse the transaction and credit amount to my bank account.
Reply
Aircel Customer Care's response, Jan 4, 2017
Verified Support
Dear Sudhakathirvel,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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