[Resolved]  Aircel — Over charged for not utilized network

Address:

Chennai, Tamil Nadu, 600078

I'm using a Aircel mobile with number [protected] for the past 10 years. Until last month the bill has never been more than Rs. 1500/- per month. All payments have been done within the stipulated due date and never missed.

All of a sudden the service provider has stopped my our going service few days back and sent me a message stating I have utilized data more than my credit limit which is Rs. 5, 700/-. The current bill as they claim is Rs. 12, 000. This data is completely wrong as my utilization is very minimal. I always used to connect to I have tried reaching them by all means including mails to their grievance cell with no revert from them till date. Now even incoming is also disabled.

I was able to speak to one of their customer support executive last weekend, who informed me that the data usage which was charged higher were downloads in the range of some 7GB / 15GB data in few hours which is obviously not possible with Aircel 3G network. Moreover, the days where it was mentioned as high utilization, I was in home where the 3G network is very feeble. In home I always use my WIFI network to connect which is has more than 40 MBPS speed rather than struggling with not working 3G network.

Request you to investigate this case and relive me from this pain.