Aircel — PATHATIC SERVICES | |||
PRAMIT THAKUR [protected] I HAD TAKEN AIRCEL PREPAID SIM CARD ([protected] ) ON 23RD OF JAN 2015 IN THANE, MUMBAI . TAHT DEALER HAD TOLD ME TAHT IT WILL GET AVCTIVATED WITHIN 24 HOUR NOW TODAY IS 5TH DAY WHICH IS GOING COMPLEETE BUT STILL MY SIM IS NOT ACTICATED WHEN I HAD SPOKEN IN CUSTOMECARE DEPT OF AIRCEL THOSE EXECUTIVE TOLD ME TO CONTACT DEALER WHEN I HAD WORD WITH MY DEALER HE TOLD HE ALREADY SUBMITTED MY DOCS TO AIRCEL ON SAT 24 JAN 2015 AS SHOWN ME THE CONFERMATION RECORD AND HE SATTED THAT DELAY IS TAKEN PLACE FROM AIRCEL COMPANY'S END. WHEN AGAIN I HAD SPOKE IN CUSTOMECARE DEPT OF AIRCEL AGAIN EXECUTIVE TOLD ME SAME STORY TO GET IN TOUCH WITH DEALER. I AM FEELING LIKE TENIS BALL IN BETWEEN AIRCEL COMPANY AND DEALER . ITS PATHATIC SERVICE OF AIRCEL PEOPLE IN TELICOM INDUSTRY Was this information helpful? | |||
|
Aircel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear PRAMIT,
WE tried to call you on [protected] but we didnt got any response from him however with regards to his concern of delay in activation of his Aircel SIM, you had given Aadhar card as ID proof and on that Photo was not clear hence his activation request is kept on hold instead of rejecting hence now you need to visit the same centre and submit any other ID valid ID proof with clear visibility of photo to complete the activation for both of his aircel number.
WE tried to call you on [protected] but we didnt got any response from him however with regards to his concern of delay in activation of his Aircel SIM, you had given Aadhar card as ID proof and on that Photo was not clear hence his activation request is kept on hold instead of rejecting hence now you need to visit the same centre and submit any other ID valid ID proof with clear visibility of photo to complete the activation for both of his aircel number.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in