[Resolved] Aircel — Pathetic complaint, department, incorrect information falsely deducting money

juhiee

Address:	New Delhi, Delhi, 110092
Website:	www.aircel.com

I have raised a complain since one month on my number [protected]
That my balance is being deducted as soon as i recharge - by stating the fact sms cost rs 5. And it keeps happening every 05 minutes.
And i am not able to use my number because of it.
I have reached to the complain team so many times but they always say the fact our systems are not working right now.
And they on hold for 30 minutes.
I opted to port my number but then i received a call fromaircel stating everything is sorted on my number.
But as soon as recharged my phone it started again. I have been harssed mentally and financially by these false information and faced various issues due to lack of functioning on my phone. I would like to erase a serious complain against the incompetent services

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Oct 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Aircel Customer Care's response Dear Customer(juhiee),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 28, 2016

Aircel Customer Care's response Dear Customer(juhiee),

We are apologies for the inconvenience you may have experienced by the Customer helpdesk executive as a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

Further, we would like to inform that you are being charged for ISD SMS which was sent on date 7th August’16 for which you have been charged Rs.5/- for each SMS and we are crediting Rs.50/-under goodwill waiver.

Further, we request you to kindly get in touch with handset manufacturer service center for the same issue.

Thanks and Regards
Aircel Social Media Team