Aircel — Pathetic customer service.

Address:

Mumbai City, Maharashtra

Pathetic customer service I've ever seen... Will never recommend any one to use the services... I guess Aircel doesn't have enough skilled management team who selects an appropriate contact centre. People working in aircel contact center don't even have knowledge of their own products and services.. Every time I call within a minute the place on a long hold and when asked for manager they are never ever available. They should change the IVR, they should remove the option " FOR ENGLISH PRESS 3" I guess only the IVR can speak in English language. And even their Hindi is manner less, It seems they are doing favor on me by talking my call. I am really surprised, there is no improvement in last couple of years. I would definitely like to speak to person who manages the contact centers, and tell them how pathetic the customes service is. I'm waiting to leave the network and won't mind paying big extra on other network and would not ever recommend any one on Aircel.