[Resolved] Aircel — Plan changed without informing and not closing the dispute

bala0506

from Vepagunta, Andhra Pradesh

Address:	Chennai, Tamil Nadu, 600117
Website:	www.aircel.co.in

Aircel had recently changed the plan without informing( they would say we have sent an sms but there should be bill protection period and customer must be informed in their bill that plan has been changed.) without this plan changed and they charged me higher. when i goto the billing dispute they have not responded properly. I am asking them to close billing and sent me a final invoice so that i can get services from other service provider. Now they have sent an mail from legal cell to go for legal proceedings.

thanks
Bala

Was this information helpful?

No (0)

Yes (0)

Mar 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Feb 07, 2017

Updated by bala0506 i have written to appellate authority and i need an response from them to close this by today.

Verified Support

Feb 07, 2017

Aircel Customer Care's response Dear Bala0506,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can assist you in best possible manner.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 15, 2017

Aircel Customer Care's response Dear Bala0506,

We hope this concern has been addressed. In case you are facing any issues, please feel free to contact us at [protected]@aircel.co.in for any further assistance. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in