[Resolved] Aircel — Please credit back my money which was deducting without my permission

Bhhshgga625677-

from Lalganj, Bihar

Address:

New Delhi, Delhi

Myself deepak and my aircel number is [protected]. From last 10 days in every 2/3 days rs5/ is deducting from my mobile balance. Suddenly a service message came informing that your last sms costs rs5/, i have no idea what kind of service that is. I called the costumer care so many times no results. They told me to call 155223 any service will deactivate but it says you have no service activated.
Please sir already 20 rupees deducted from my balance. I only want my money back any deactivate that service i have no idea. Please sir.

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Aug 8, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Bhhshgga625677-),

We apologise for the inconvenience caused. Please share the "Date & Time of deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Bhhshgga625677-),

We have checked and found that you had sent an ISD SMS on 23rd & 26th Jun’16 for which you have been charged Rs. 5-/ for each SMS. Hence, the charges are found correct and no waiver applicable for the same.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team