[Resolved] Aircel — Please pass vavers

rajesh207

from Hyderabad, Telangana

Address:	500026
Website:	www.aircel.com

Hello,

Mobile Number : +91-[protected]
Circle: Andhra Pradesh.

I'm Rajesh from Hyderabad, There is some balance deduction in my main balance in between date (12/22/2016 to 12/25/2016) and I have no idea about the deduction why it happened. When ever I tried to reach the customer support / Complaint support care center by dialing 198, I'll be redirected to some technical department so they are helpless with my question.
As a platform I want answers for below two questions.
1. What is the reason for decucting balance.
2. Why I'm not connecting to respective team when I call to 198 and I even choose the correct department in IVRS.

Thanks,
Rajesh

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Mar 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Aircel Customer Care's response Dear rajesh207,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 24, 2017

Aircel Customer Care's response Dear Customer (rajesh207),

We have checked your account and found that value added service was active –Quiz contest service got activated in the account on 24th Dec’16 through an outbound call for which Rs.35 got debited. We would like to inform you that service has been deactivated and we regret to inform you that we would not be able to process any waiver for the service as the same got activated based on your consent.

Please note that VAS services can be deactivated by dialing 155223 (toll free) or by sending an SMS as STOP to 155223 (toll free). We suggest you to register Do Not Disturb (DND) services on your account to avoid receiving any promotional calls and SMS from our end. You can send an SMS as START 0 (for fully blocking the services) to 1909 to register for DND services which would be activated in 7 working days post sending the request.

Thanking you and assuring you of our best services.

Warm Regards,
Aircel Social Media Team