[Resolved] Aircel — Poor - Post paid to prepaid migration service

Karthi Sekar

from Hyderabad, Telangana

Address:

600089

Hi,
I had requested postpaid to prepaid migration on 21 Oct and I had visited Aircel showroom two time for creating a migration request, submitting the documents, and pay bill for 15 days and executive told that within 15 days, your postpaid connection migrated to prepaid but still that's not happened.
I did a call to 198 for inquiring about the status of migration request and I didn't get proper response and they told that I have to visit Aircel showroom again where I have submitted the request. Actually I don't want to spent one more day with Aircel showroom. Please help me to close the connection.
Also I have written my concern to the below useless mail id's. No response yet. [protected]@aircel.co.in, Care.[protected]@aircel.co.in, appellate.[protected]@aircel.co.in

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May 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

Aircel Customer Care's response Dear Karthi Sekar,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Alternate No:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Nov 16, 2016

Updated by Karthi Sekar Thanks you so much. I have got response