[Resolved] Aircel — Poor services

[Resolved] Aircel — Poor services

F farha035

I want to attention you that, on 29 august I got a balance deduction on my connection No [protected]. I called many times to customers care services and talk with many customers care executive and even senior executives kausik dey, they didn't provide any helpful information regarding my deducted balance yet, they are less cooperative and providing a shameless service. I hoping that aircel would give me a world class service and take a necessary steps to refund my deducted balance... Was this information helpful? No (0) Yes (0)
Oct 16, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 07, 2016 Aircel Customer Care's response Dear Farha035, We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Amount Deducted: Any message received upon deduction: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 07, 2016 Aircel Customer Care's response Dear farha035, We would like to inform that there was deduction of Rs.3/- on dated: 29/8/16 and the same has been refunded on the same day. Warm Regards, Aircel Social Media Team Sep 07, 2016 Updated by farha035 I had 28 rs balance on 29 august, they deducted all my balance, when I informed to customers care they told me that we deducted only 3 rs that will be refund to u, and they refund 3 rs but I had 28 I told them then they told me we still not have any update on our application you call us later, I called many times but they repeatedly said the same thing that application has some problems call us later and now today is 7 sep it's almost more than 10 day but I still didn't got any information Sep 07, 2016 Updated by farha035 One of the customer care executive told me that mam you using your Internet data that's y we deduct your balance but I still hv net mb and I told them also that I hv net mb left then how could u deduct but they repeatedly said their application has some problems... Verified Support Sep 10, 2016 Aircel Customer Care's response Dear farha035, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 15, 2016 Aircel Customer Care's response Dear farha035, As per CDR, your balance got deducted Rs.25.00 for using GPRS in 3G connectivity on 8/29/2016 3:59:28 PM, (usage 82.2121MB as per default charges 15p/10KB), before balance Rs.28.73 & after balance Rs.3.73). As per system validation, it was found that amount of INR 3 deducted for SILKW35 service on[protected]. You are eligible for the waiver of INR 3 for SILKW35 service hence INR 3 have already been posted to your account. Warm Regards, Aircel Social Media Team
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Comments

Kkumarapp

from Erode, Tamil Nadu

Dear sir

Please i want need a my boy friend mobile number - [protected] incoming & outgoing call list for past 6 month my mail id is [protected]@gmail.com

palllu

Sir plzzz mere no ki aaj ki sabi call ki history de de...plzzz no hai...[protected] sir aaj ki sbi call details incoming, outgoing aur misscall b Okkk sir...plzzzzzz aur ha ye mere liye bhut jaruri hai Okkk sirr aur ha plzz jaldi reply dijeyega plzz sir ...bhut urgent hai...Sir aap jaldi hi reply dena okkkk bhut jaruri hai bhut bhut bhut...

Aircel Customer Care's response, Sep 7, 2016

Verified Support

Dear palllu,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)
2 Passport Size Photos

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team