[Resolved]  Aircel — Post paid billing

Address:	600002
Website:	www.aircel.com

I activated data pack in my post paid number on 10th Feb. However, I was not able to connect to Internet due to issues at Aircel side, which I raised as a complaint and I have the complaint numbers with me. I was unable to access Internet until today-26th Feb, though I got a message saying these complaints are resolved on 23rd Feb. Today again I called customer care and they did something to get my connection up.

Two days back, I got the bill for last month and it includes the charges for data pack. Billing cycle is Jan 21st to Feb 20th. It means, I have to pay data charges for last month, though I got the service only on today.

My bill should be adjusted to exclude data pack charges for last month.

Also, very very poor customer care. They gave me four different numbers to call. One guy gave me Product Information number when asked for billing related queries. They do not have an option for billing in customer care. I am trying to raise this as a complaint for last 2 hours with no luck. Everyone redirects me to a different number. Very very cheap, worst behavior. I am really frustrated.