[Resolved] Aircel — Postpaid bill amount not updated in my aircel no | |||
Hi, My Name is Dineshbabu.S, My mobile no is [protected] My alternate mobile no is [protected] My Appellate Docket number is 1-[protected] I have raise the complaint on July 12 to appellate desk. please check below response details from appellate desk. I have spoken all four members in your appellate desk still now no response. 25.07.2016 Bharath Response : mail sent to backend team still not updated you will get call from the backend team. 28.07.2016 Pradeep Response : your Docket no was closed backend team required billdesk transaction no but i said i have send all the transaction detail throw mail. again i have given my all transaction details manually he take the complaint manually and said u will get call 05.08.2016 Sarika Response : mail sent to backend team still not updated you will get call 17.08.2016 Bharath Response : mail sent to backend team still not updated you will get call 19.08.2016 Chinnusamy Response : mail sent to backend team still not updated you will get call 22.08.2016 Chinnusamy Response : mail sent to backend team still not updated you will get call 23.08.2016 Bharath Response : mail sent to backend team still not updated you will get call 25.08.2016 Bharath Response : mail sent to backend team still not updated you will get call 29.08.2016 Bharath Response : mail sent to backend team still not updated you will get call Still i am getting same reply Same response still now i heard same dialogue from your appellate desk. I need solution for this issue. today my mobile outgoing call will disconnect due to the payment not paid. kindly help me on this ASAP. Was this information helpful? | |||
Jan 6, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Aircel Customer Care's response Dear Dineshbabu.S, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Dec 01, 2016 Aircel Customer Care's response Dear Dineshbabu.S, Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance. Warm Regards, Aircel Social Media Team | |||
2 Comments | |||
Comments
My complaint is not resolved, then how you mentioned Complaint marked as Resolved
Aircel Customer Care's response, Jan 11, 2017
Verified Support
Dear Customer(DINESHBABU S),
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Mode of Payment:
Transaction id/Reference id:
Amount Paid:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Mode of Payment:
Transaction id/Reference id:
Amount Paid:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Alternate No:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.
Thanks and Regards
Aircel Social Media Team