Aircel — Postpaid billing fraud | |||
Recently i brought a new Aircel Post Paid connection [protected] in Tamil Nadu. in the Plan they clearly mentioned 200 MB Date Free after that 1ps for 50 kb, and my Credit limit is Rs. 700. but i Consumed 376 Mb date they are telling and they are giving bill for 176 mb they are charging Rs.1876 /-, i raised my complaints thru 198, applets and Dealer point, there is no use .. No body is responding for me... they are cheating the customers.. Was this information helpful? | |||
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 11 Comments | |||
Comments
Hi Pramesh Menon,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Pramesh Menon,
As per our system records you are in Retail Club Plan 199 - 3G Plan on 01/07/2015 to 03/07/2015 & As per the request National [protected]@199 plan on 04/07/2015 31/07/2015, bill cycle on (01/07/2015 To 31/07/2015) 500 MB 2G+3G Data Discount @ 1P/50KB DATA benfit (01/07/2015 03/07/2015 ). National SME - 200 MB 2G Data Discount After 10p/10KB, crossed more than 200MB 2G Data therefore your bill got charged for the same hence waiver not applicable.
Regards,
Aircel Social Care Team
As per our system records you are in Retail Club Plan 199 - 3G Plan on 01/07/2015 to 03/07/2015 & As per the request National [protected]@199 plan on 04/07/2015 31/07/2015, bill cycle on (01/07/2015 To 31/07/2015) 500 MB 2G+3G Data Discount @ 1P/50KB DATA benfit (01/07/2015 03/07/2015 ). National SME - 200 MB 2G Data Discount After 10p/10KB, crossed more than 200MB 2G Data therefore your bill got charged for the same hence waiver not applicable.
Regards,
Aircel Social Care Team
Sir/ Madam
Thanks for your lightning reply. Can u pls provide some infromations from your end.
1. Who gave the request to Plane change? and Where? if possible pls provide the copy of the request letter.
2. As u said in the National SME Plan 199 ur charging 10ps/10KB then how come this 3600+ amount, can u possible to Explain?
3. In the Month of July 14th 2015 this Mobile connection is Barred for reaching of 80% Credit Limit ( Credit Limit of this
Mobile No is Rs 700). and the out going is released on 23rd July-2015. if possible pls check your Date.
4. 15th july 2015 this mobile un billed amount is Rs.455/-as per the Aircel call center people, then how come this amount.
I have so many issue in your bills. i am just mention major billing problem. i am very much happy with your reply but your not trying to solve this problem, ur trying to cheat the customer.
If possible to solve this problem please reply..
Thanks for your lightning reply. Can u pls provide some infromations from your end.
1. Who gave the request to Plane change? and Where? if possible pls provide the copy of the request letter.
2. As u said in the National SME Plan 199 ur charging 10ps/10KB then how come this 3600+ amount, can u possible to Explain?
3. In the Month of July 14th 2015 this Mobile connection is Barred for reaching of 80% Credit Limit ( Credit Limit of this
Mobile No is Rs 700). and the out going is released on 23rd July-2015. if possible pls check your Date.
4. 15th july 2015 this mobile un billed amount is Rs.455/-as per the Aircel call center people, then how come this amount.
I have so many issue in your bills. i am just mention major billing problem. i am very much happy with your reply but your not trying to solve this problem, ur trying to cheat the customer.
If possible to solve this problem please reply..
Dear Pramesh Menon,
Thanks for writing in to us.This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. you can also write to us at [protected]@aircel.co.in
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Thanks for writing in to us.This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. you can also write to us at [protected]@aircel.co.in
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Sir/ Mam
I don't need any reversal, i need proper bill, do you think i am begging.
I am asking to solve the issue, i knew you people cheating the customers.
You can n't explain what i asked, every time your escaping from the issue. i earlier asked 4 points till now your searching for the solution.
any way i already expect this reply from your end.
i Saw this Site (https://www.consumercomplaints.in) your Satisfactory Rating is only 1% and Complaints 4562 you Resolved only 34
Good to see this ... Good experience with Aircel.
I don't need any reversal, i need proper bill, do you think i am begging.
I am asking to solve the issue, i knew you people cheating the customers.
You can n't explain what i asked, every time your escaping from the issue. i earlier asked 4 points till now your searching for the solution.
any way i already expect this reply from your end.
i Saw this Site (https://www.consumercomplaints.in) your Satisfactory Rating is only 1% and Complaints 4562 you Resolved only 34
Good to see this ... Good experience with Aircel.
I Need Solution for this Billing Issue, i don't need your reversal, I am not begging ...
Till now u cann't answer My issues, You peoples Trying to Escape from this. is there anybody can answer my issues,
how can i expect good service from your end.
I saw this website your resolved level is very very low, that time i came to know i am wasting my time with useless people.
Good service...
Till now u cann't answer My issues, You peoples Trying to Escape from this. is there anybody can answer my issues,
how can i expect good service from your end.
I saw this website your resolved level is very very low, that time i came to know i am wasting my time with useless people.
Good service...
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Thanks for your reply..
Every time I m getting reply like this, when can I get th solution, I asked you 4points but your not replied for that.
I will not contact anybody because, I know there is no use.. why should i waste my energy and time.
If you can able to answer or solve my issues pls reply.
I know your trying to escape from this.. your not bothering about customers.
Once again thank you for your valid time. I m very much happy to have this. Here after i never recommend anybody to go for Aircel.
Good customer service keep it up...