Aircel — PostPaid Billing Issues | |||
Sir, I had a Aircel Postpaid Connection. My numer was [protected]. I took this connection when I was in Chennai. I have opted for 199 Rs plan, with Unlimited 2G and 500 mb 3G internet. For first two months, I have paid Rs. 223 each (rs. 199 + Tax) which was fine. After that I moved to Kerala (After april 22, 2014). For the Third month, My mobile bill charged around 500 rs. I didn't get why the Bill amount increased and I have assumed it is because of Roaming (I have got few incoming calls). I have contacted customer care for prepaid conversion, but they told it is possible only after 90 days. So I thought to change to prepaid after May. made very few calls from aircel number because of network issues. Till may 26, BIL due was only rs.480. But suddenly itbecame Rs. 5400. I haven't used aircel after that. I tried to contact the customer care but no response. I have around 500 rs as pending amount, but in few days The bill amount become 10 th times of it. I mailed Aircel Many times regarding this pending amount. But I got no response. I got a legal demand notice from Aircel on August 26, for this pending Amount. I contacted the number provided in the notice ( [protected] ). The person took the calls told me he is working in Aircel Legal Recovery Department. I explained the situation to him. After some discussions, He told me he will discuss with aircel people and return back. After that, He called and Tell that he spoke with Aircel guys and If I pay Rs. 2000 in August 26 itself they will Issue a NON-DUE certificate. I agreed to the deal only because I dont want to run behind the issues. I paid Rs. 1800 through Aircel Online ( Receipt No:[protected] and as he insisted I sent the receipt number to his mobile number. He assured me I will receive NO-DUE certificate within 2 working days. But Till now I haven't receive any thing. He is not answering my calls now. Yesterday I again Got a Legal notice From Aircel . I want to know following things from Aircel. 1. Why I got Rs. 5400 as the PostPaid Bill. Can you people give me detail bill statement. (I even had Unlimited 2G plan and I made only few calls.) 2. When I can Expect NO-DUE certificate and billng statements as Ensured by the Aircel Representative. 3. Why your customer care sections are too irresponsive to customer queries.? Thanks Baiju.M Was this information helpful? | |||
 4 Comments | |||
Comments
Hi chandrika.s,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear chandrika.s,
We have investigated your issue and found that you have not cleared your outstanding since the May bill, usages have been found in the May bill and June bills, which have to clear, as you have not cleared the bills which are 4 months old, you are receiving collection calls.
Regards,
Aircel Social Care Team
We have investigated your issue and found that you have not cleared your outstanding since the May bill, usages have been found in the May bill and June bills, which have to clear, as you have not cleared the bills which are 4 months old, you are receiving collection calls.
Regards,
Aircel Social Care Team
My Monthly plan Rs 199 and . I have used the 2G connection only and which was very slow. Then
how this huge amount came as bill? I periodically checked the Bill
amount and within 2 days time-frame it increased from 500 to 5000.
how this huge amount came as bill? I periodically checked the Bill
amount and within 2 days time-frame it increased from 500 to 5000.
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Also, I paid Rs. 1800 through Aircel Online ( Receipt No:[protected] on August 26, as suggested by your Aircel Legal Recovery Representative. ( His Numbe is : [protected] ) . He said I will get NO-DUE certificate within 2 days of payment, But Till now I didnt get it. What's Aircel's Explanation For this? I called Aircel Representative multiple times and No one is giving proper anwsers to me. Is this the way Aircel treats its Customers?