[Resolved] Aircel — Postpaid

girid099

from Delhi, Delhi

Address:	601301
Website:	www.aircel.com

My mobile number is [protected], i am using this number in post paid for more than a year, when i have started the postpaid they provided me with 3g smart plan 199 with 1gb 3g and post 1 gb i will get unlimited 2g, after few month i have got an esms stating that my rental have been revised from 199 to 249 with the same benifit. Last monthi have received another sms that again my plan have been revised to 299 with unlimited internet. But last month i have changed to 2g data, when i rang up the custoerm care they said i have only 1 gb of free data, but i received an sms as unlimited internet. Aircel have updated my plan without my knowledge i have update my email address with them atleast they would have sent an email with the updated pricing but without my knowledge they have upgraded my plan and they want me to pay the amount..

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Oct 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Aircel Customer Care's response Dear Customer(girid099),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear Customer(girid099),

We verified your number and found that plan has been migrated from 3G Smart Plan 249 tariff plan to 3G Smart plan 299. As per the extensive market bench-marking we migrated the rentals and confirm that the benefits offered and the corresponding rentals are in par with industry standards.You have been intimated through SMS regarding the same.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 28, 2016

Aircel Customer Care's response Dear Customer(deepujj),

Our team has contacted you regarding your concern but there was no response. Kindly provide an alternate number and convenient time so that we can reach you.

Thanks and Regards
Aircel Social Media Team

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Comments

Chowdhury Indranil

from Kolkata, West Bengal

Your representatives is most rued and misbehaves to me and don't lessening to I am thinking.plz request you you have shoved my problem.

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear Chowdhury Indranil,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date and time of call:

Executive name:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

deepujj

from Muzaffarpur, Bihar

Dear Sir, my Aircel mobile no-[protected] is shown PUK No ...Pls Provide my Correct PUK No. at Urgent Requst.
Regards
Gurmit singh

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear Customer(deepujj),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

uday21185

from Rusera, Bihar

Sir, mera aircel mobile number [protected] hai. mere airya me begusarai me light chale jane pe aircel ka 2g or 3g network band kr diya jata hai. maine bahut baar cc ko call kiya but cc mera complent nhi le raha. cc kah rha aap najdiki aircel store me ja k boliye. aircel cc is very bad serevice.

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear Uday(uday21185),

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 23, 2016

Verified Support

Dear Uday(uday21185),

Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team