[Resolved] Aircel — Postpaid to Prepaid Complaint

Sivags

from Chennai, Tamil Nadu

Address:	600015
Website:	www.aircel.com

Hi, my name is Saravanan. my Aircel No is [protected].
I gave a request to convert my postpaid to prepaid on 23-Dec-2016. I was asked to pay extra 256 rupees from my billing amount. The Guy said it will take 20 days to get processed. But January i received the billing for Postpaid.
When i called the customer care they are saying to go and contact the Aircel office paid. COCO-Saidapet.

My Receipt No for payment: EPS36172888 and EPS36171543
Name of the Aircel guy collected the money : Vinoth kUmar A / CAVINAI

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Mar 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 28, 2017

Updated by Sivags Need necessary action on the above.

Verified Support

Jan 31, 2017

Aircel Customer Care's response Dear Sivags,

We would like to inform you that you need to clear your outstanding bill of Rs 428 against your Aircel number ([protected]). So, please do the same so that we can proceed further regarding your concern.

Thanks and Regards,
Aircel Social Media Team

Feb 02, 2017

Updated by Sivags Bill paid. But service has been cut. No tower.
Request was raised to your service on December[protected].
Process has been done from your end on[protected].
Till now no customer care is able to give explanation why no tower.
Customers have to go through these complaints to get your service done??

Feb 02, 2017

Updated by Sivags The Request for conversion of postpaid to prepaid was given in month of December
clearing the Outstanding Bill.
The Outstanding bill amount Rs. 428 now is for the month of January Which is also paid.
Still no tower and service from your end Aircel team.

Need the necessary action on the Irresponsibility Aircel team and Rental i have paid for month of January.

Verified Support

Feb 02, 2017

Aircel Customer Care's response Dear Sivags,

Thanks for reaching out to us. Please share your alternate phone no. so that our team can get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Sivags,

We would like to inform you that The mobile number [protected] has already been migrated to prepaid and is currently in active status.

Warm Regards,
Aircel Social Media Team