[Resolved] Aircel — Postpaid to prepaid connection

Ishwarya Yogeswaran

from Coimbatore, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600075

Hai I am ishwarya LY I am using aircell postpaid number [protected]. On 20th Dec 2016 on my billing date I gave an request to convert my postpaid connection to prepaid connection at aircel office in pona mallet high Road chennai.I received 3 calls from executives for 3 consecutive days asking not to convert .but I informed them that I am not using my phone as I did before and want to migrate to prepaid .today date is 28th December 2016. Still my connection not migrated to postpaid, kindly do the needful

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Mar 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Aircel Customer Care's response Dear Ishwarya Yogeswaran,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Jan 25, 2017

Aircel Customer Care's response Dear Ishwarya Yogeswaran,

We would like to inform you that number has been successfully migrated on 3/01/2017. You are using the number in prepaid services.

Warm Regards,
Aircel Social Media Team