[Resolved] Aircel — Postpaid to prepaid for [protected]

Jshameed

Address:	600001
Website:	[email protected]

Hello Aircel,

I am using this [protected] more than 12 years.

Still you have blocked my out going calls, Is this the way you treat us so far from october month.

We are highly disappointed with service provided by aircel.

Raising a service 1-[protected] and (ERN[protected]HMMCBZ) not following up a simple process is this the objectives that you following up in ur correspodning department.

As clearly mentioned below

This is Shahul hameed regarding my aircel # [protected] migration from Postpaid to Prepaid.

I have already visited veperry Aircel branch and paid all my dues, outstanding including 10 days extra charges around 730/- rupees on 13/10/2016 to migrate from postpaid to prepaid but last month
i received bill to pay so again on 26/11/2016 i re-visited veperry brach and complained.

On 28/11/2016 i received call from Mr.Tamil from retention team in spencers brach chennai.

As discussed with him on phone call [protected] (call recorded)

Mr Tamil promised that he will reverse(waive off) all the charges and proceed to change [protected] from
postpaid to prepaid within 72 working hrs.

02/12/2016 My outgoing call barred.

As discussed can you reverse all the charges and immediately change my [protected] from postpaid
to prepaid.

My Numbers : [protected] / [protected]

E maild id : [protected]@gmail.com

STILL I AM GETTING CALLS FROM AIRCEL TO PAY MY BILLS,
INSTEAD OF ASKING MY BILLS TO PAY, CANNOT YOU LISTEN A CUSTOMER NEED ?
MORE THAN 5 TIMES I TOLD AIRCEL EXEXUTIVE TO CHECK MY HISTORY AND CALL ME.
BUT NONT OF THE EMPLOYEE LISTENS ME AND TELLING ME THEY WILL CALL ME IN NEXT FIVE MINUTES AFTER GONE THROUGH MY HISTORY. SO FAR NO CALL BACK FROM AIRCEL EXECUTIVES AFTER THEIR FIVE MINUTES BUFFER TIME TO CHECK MY HISTORY.

I FEEL ASAHAME OF BEING A AIRCEL CUSTOMER MORE THAN 12 YEARS.

I have also recorded aircel customer care calls, i am maintaining my decency.
Cannot your company just keep up your word ???

With Regretfully,
Hameed.J

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Feb 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Aircel Customer Care's response Dear Jshameed,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Jan 12, 2017

Aircel Customer Care's response Dear Jshameed,

We would like to inform you that two months payment of RS.830/- was pending in your number, Hence the number was suspended. We request you to clear the outstanding amount to resume the services.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team