[Resolved] Aircel — Postpaid to Prepaid wrong service | |||
Hi ! I am Nitish Kumar Sinha and i am fade-up of the Aircel service. My number is [protected], due to high unused bill. I visited the Aircel store for converting to prepaid but the executive straight forward said " sir i am logging the detail but it is not possible to convert. In my report for 50 request till date 7 request approved" . My request has been lodged but it has not been converted till date as a result i am denying payment of the bill. The bills will only be cleared when it converted to prepaid. Now, consumer is the boss but aircel is a fraud company with no network and no service Was this information helpful? | |||
Mar 7, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 27, 2017 Aircel Customer Care's response Dear Punita3123, We are forwarding your concern to the team. Meanwhile, please share your alternate number. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Jan 31, 2017 Aircel Customer Care's response Dear Customer (Punita3123), We would like to inform you that, we called you but the you was not available, the we called over alternate number, but the call was not answered at 1:22PM. Further, as per our records, You have an outstanding of Rs325/-. Please clear the outstanding at the earliest and then share the confirmation for the postpaid to prepaid so that we can do the needful. Warm Regards, Aircel Social Media Team | |||
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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THIS 325 Rs is fake bill generated by Aircel as if i was converted it might be 100 rs.
Further, We request you to visit your nearest Aircel store with the following documents to assist you in best possible manner.
POI (Proof of identity)
POA (Proof of address)
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team