[Resolved] Aircel — Proof changed by aircel

Vignesh .H

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600042

My mother got a duplicate sim as she lost her mobile in 2009 approx. Now the sim is damaged, and when i requested to change the sim, they say that the sim is not in her name.

She got a duplicate sim by giving a written letter and her proof at spencer plaza, chennai. You guys should have misplaced the proof and updated someone's proof with my mother's. Your customer service is the worst i have ever seen. Planning to move out of your network (All 4 o[censored]s).

Rectify your mistake as soon as possible. My mother's mobile no. [protected] and my number is [protected].

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Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Vignesh .H),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Vignesh .H),

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards
Aircel Social Media Team

Vignesh .H's [Complaint's author] reply, Sep 1, 2016

They didn't help me out at all. They sent a person for verification of my Mom. Verification was positive. But they are asking to transfer all the amount to another number for which I was charged Rs.10. Then they are saying that my mom's sim will be deactivated and I need to purchase a new sim from a nearby Aircel showroom and request the same number, for which again I need to pay (for the sim as well as for the first and second recharge). And my mom's number will be inactive for 1 whole day. She is an advocate and how can you guys expect her to be without her mobile number?

The mistake is your's not ours. I need your mistake to be rectified without us being charged. You should provide a new sim and bear all the charges.

If this is not going to be rectified, I'll go the next level.