[Resolved] Aircel — Proof wasn't uploaded properly for migration of postpaid to prepaid | |||||
Hi Sir, My name is Raguraman, on 26.08.2016 I submitted a form in aircel store, west tambaram, for migration of postpaid to prepaid. But now all my outgoing calls have been barred and it goes to tele verification department. So I thought that my simcard has been migrated from postpaid to prepaid. When I spoke to one of the executive in tele verification department, they say that I need to visit aircel store, west tambaram branch, because the proof wasn't uploaded by them. Its been 9 days now, just because of their laziness I need to visit the store once again and have to start from square one. So I would request you to take necessary action against aircel for being irresponsible and also the manager and employees who takes care of the aircel store, west tambaram branch for being so lethargic. Was this information helpful? | |||||
Oct 4, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 03, 2016 Aircel Customer Care's response Dear Raguraman Duraisamy, We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue: Alternate number: Executive Name: Aircel store address: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 03, 2016 Aircel Customer Care's response Dear Raguraman Duraisamy, We would like to inform that your number has been successfully converted into the prepaid. Warm Regards, Aircel Social Media Team | |||||
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We are forwarding your issue to the team. Meanwhile please share your Aircel number.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
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Aircel Social Media Team