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[Resolved]  Aircel — Rate cutter incorrect information displayed in the website

Address:700034
Website:Aircel. Com

I did a recharge of 96 rs for [protected]@A mins but as per customer care its a incorrect information available in the website and they denied to refund the amount and they will not be to anything about it.I asked them to check the offer available in the website but they checked it in their system and said its for ISD however clearly mentioned in website for local calls. They denied to even refund the amount for the wrong information displayed in their website. Hereby attaching the screen shot
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Oct 16, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
Aircel Customer Care's response Dear Suparna Ghosh1,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Sep 15, 2016
Aircel Customer Care's response Dear Suparna Ghosh1,

We would like to inform that Rs.96 has been posted in your account on date: 12/9/16.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

[protected] this is my number and i have changer my number via portability option to idea after 3 months why aircel barred my number by making a fake complaint in TRAI.

I HAVE NO OUT STANDING .AND I NEED MY NUMBER BACK . THIS IS MY OFFICIAL NUMBER . IF I LOST THE NUMBER IT WILL AFFECT MY BUSINESS AND CARRIER. REVERT WITH A SOLUTION
Reply
Idea Cellular Customer Care's response, Sep 6, 2016
Hi,

We have noted your concern. Please give us some time to get back to you.

Regards,
Yogesh
Idea Cellular Customer Care's response, Sep 8, 2016
Hi,

We tried contacting you on your alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Yogesh
Aircel Customer Care's response, Sep 9, 2016
Verified Support
Dear K@V!,
We are forwarding your issue to the team. Meanwhile please share your alternate number.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Sep 9, 2016
Verified Support
Dear K@V!,

We have verified the number and no issue found at our end. Further, the number was ported out to IDEA on 18/6/2016.

Thanks and Regards
Aircel Social Media Team

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