Aircel — Rate Cutter Issue

Souvik Debnath

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

I had RC29 and RC13 activated in my number ([protected]). And I was getting the benefit of both. On expiration of RC29, I have recharged again, now RC13 stopped working. I lodged a complain to Aircel Customer Care and they are giving some odd theory- "This is in reference to your e-mail dated 12/05/2015 regarding the call charges concern. We would like to inform you that we have verified your account details and found that your account is already active with RC13 rate cutter pack. However please be informed that your account is also active with RC29 rate cutter pack; hence your local outgoing calls charges are as per this pack." I was already getting the benefit, so this theory doesn't make any sense. Please do the needful to fix this issue at the earliest. Thanks in advance.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Debnath,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Debnath,

SR:We would like to inform you that as per the
priority basis the call charges are applicable as per the RC29 and RC13
benefit is applicable.Please be infornmed that both the benefits cannot be used simultaneously.

Regards,
Aircel