[Resolved] Aircel — Recharge amount not refunded

camerupam

from Darjiling, West Bengal

Address:

Kolkata, West Bengal

I, Rupam Chakraborty from kolkata having aircel no. [protected]. I have recharged online Rs.108 twice gaping two hours on 23.08.2016. But the two recharges were unsuccessful. I have complained customer care, they told, you would get refund the amount Rs. 216 (108+108) in next 5 to 7 days but till now i did not get back my amount. Regarding this matter i asked customer care representative three times but they did not listen to me and harassing me .
Finding no alternatives, I request you as early as possible make the arrangement to refund the amount in to my bank.
I hope you will take the necessary action regarding this matter.
With best regards
Rupam Chakraborty

Was this information helpful?

No (0)

Yes (0)

Oct 8, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Aircel Customer Care's response Dear camerupam,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of offer message received:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 07, 2016

Aircel Customer Care's response Dear camerupam,

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards
Aircel Social Media Team