Aircel — Recharge benefits not received | |||
Respected sir/madam, My aircel#[protected] I recharge the above no on june 1, 2016 for rs. 225 which has benefits of 1 gb 3g/2g limited data + unlimited a2a calling free + 25000 local & std secs free but still today i'm not able make any calls for other network and not able to use data services. Please check and do the needful. Thanks & regards, K. Sathish babu Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Same is my case.. as they changed the benefit for 123 plan overnight a day before and did not intimate the subscribers. They are no 1 in cheating with customer' money. My suggestion to you is to switch to any other service provider.
Dear Customer(sathishrao_22),
We have checked your account and found that you’ve recharged with RC 225 on 1st Jun’16 but you have not received the benefits due to some technical issue at our end. We would like to inform you that the benefits of RC 225 has been credited into your account successfully. Kindly dial *126*4# to check the data balance on your account.
We deeply regret not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services. As a service provider it is our unchanging effort to build a better relationship with you.
Thanks and Regards
Aircel Social Care Team
We have checked your account and found that you’ve recharged with RC 225 on 1st Jun’16 but you have not received the benefits due to some technical issue at our end. We would like to inform you that the benefits of RC 225 has been credited into your account successfully. Kindly dial *126*4# to check the data balance on your account.
We deeply regret not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services. As a service provider it is our unchanging effort to build a better relationship with you.
Thanks and Regards
Aircel Social Care Team
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+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Mode of recharge:
Transaction ID:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team