Verified Support
Mar 01, 2017
Aircel Customer Care's response Dear Vinodpadmanaban,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Aircel No.:
Recharge Denomination (done on the number):
Recharge Date:
Transaction ID:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Mar 03, 2017
Updated by vinodpadmanaban Updated the requested details and sent mail to [protected]@aircel.co.in.
looking forward the positive response soon.
Verified Support
Mar 03, 2017
Aircel Customer Care's response Dear vinodpadmanaban,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Verified Support
Mar 03, 2017
Aircel Customer Care's response Dear vinodpadmanaban,
We would like to inform you that as we have checked and found RC 199 successfully updated on your number on 5/02/2017 and benefits also added on it.
Warm Regards,
Aircel Social Media Team
Mar 04, 2017
Updated by vinodpadmanaban From 4th of Feb after recharge failure, i called to you customer care and the executive confirmed that there is no recharge done on February also they said, amount will be credited back in 4 to 5 days, iam not received the amount..I am not received any message or, balance update, or 199 (Rs 99 Talk Time + 1 GB Data + 99 Local & STD SMS. Data & SMS Validity 30days) till today ..aircel is charging when i enable the data and send sms .
by the above details i am confirming recharge not happen on 5th of feb..
can you provide your evidence please ..
Mar 04, 2017
Updated by vinodpadmanaban I wasted another 60ps for your proof(sent one sms), as you said (RC 199 successfully updated on your number on 5/02/2017 and benefits also added on it) means, why aircel is charging sms cost and there is no data balance available on usage alert ..Revert back my money.
Verified Support
Mar 06, 2017
Aircel Customer Care's response Dear vinodpadmanaban,
We have re-escalated your issue to the team. We will share an update soon.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Mar 09, 2017
Updated by vinodpadmanaban Hi Aircel Team,
Any positive update ?
Verified Support
Mar 09, 2017
Aircel Customer Care's response Dear Vinodpadmanaban,
Our team is tried to contact you but you didn't picked up the call, so request you to provide us with your alternate number in order to assist you further.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Mar 10, 2017
Updated by vinodpadmanaban Sorry, i am not received any call, it might be unreachable due to signal issue . Pls reach me between 9am to 1pm, .or mail me the details required.
Verified Support
Mar 10, 2017
Aircel Customer Care's response Dear vinodpadmanaban,
We would like to inform you that our team tried to contact you but the number was not reachable. We request you to share an alternate no. with us so that our team can reach you regarding the same.
Warm Regards,
Aircel Social Media Team
Mar 11, 2017
Updated by vinodpadmanaban Can i know the timing when your team tried to reach me. ? ok any way ill share my alternate number in the same complaint loop mail.
Verified Support
Mar 16, 2017
Aircel Customer Care's response Dear Vinodpadmanaban,
Our team got in touch with you and requested you to provide the PG transaction details for further process.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Mar 17, 2017
Updated by vinodpadmanaban I have forwarded the transaction No, which i received from billdesk team to thel (aircelsocialmedia) mail ID.
pls check it.
The reference no which they shared above and which i shared to your team in my first mail are same.
Any way, Its going to be nearly 50 days, till now
1. I am not received my money(199) back or
2 I am not received any message saying 199 plan is activated from Feb 4th to till now.
Being the Aircel member for a many years, expecting only one solution from the above 2 for this issue. resolve it soon.
Many Thanks,
Verified Support
Mar 21, 2017
Aircel Customer Care's response Dear Vinodpadmanaban,
We are working on your issue and will update you soon.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Verified Support
Mar 24, 2017
Aircel Customer Care's response Dear vinodpadmanaban,
We would like to inform you that the refund has been initiated from our team end and the amount will get credited back to your bank account in 7 working days.
Warm Regards,
Aircel Social Media Team
Mar 30, 2017
Updated by vinodpadmanaban Hi Team,
I received my amount back on 25th march, Thanks for taking the right action. looking forward your support sooner (at-least with in the week) .
Thanks
Verified Support
Mar 30, 2017
Aircel Customer Care's response Dear Vinodpadmanaban,
Thank you for the acknowledgment. Assuring you best services in future.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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