[Resolved] Aircel — Recharge Of Rs. 599/- Failed

SubhenduR

from Kolkata, West Bengal

Address:	Kolkata, West Bengal
Website:	epayment.aircel.com/online-recharge

Hi Team,

I have recharged my Mobile Data with Rs 599 on[protected] at 12:21.

The recharge deducted my money but the recharge failed. The details are provided below.

The transaction Number is KOR[protected].
The SBI Transaction reference Number: IG0CQDTBB2.
The AIRCEL Mobile Number: [protected].

Kindly refund the money back to my SBI account. This is not expected from company like Aircel.

Thanks

Subhendu Roy

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Oct 8, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Aircel Customer Care's response Dear SubhenduR,
We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of offer message received:
Mode of recharge:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 07, 2016

Aircel Customer Care's response Dear SubhenduR,

We would like to inform you that as per system validation no recharge was found (INR 599). Request you to wait for 5 working days the deduction amount 599 automatically reverse to your bank account.

Thanks and Regards
Aircel Social Media Team